Driver Education FAQ
If I am registering myself, do I need to enter my parents details?
No. When registering, you can enter your information (name, phone number, etc.) in the Parent/Guardian section.
Can I register for only a few hours of driving lessons?
Yes, although this isn't eligible for the certificate. Please call us for more information.
My child is a good driver. Do they still need to take a driver education course?
If you wish to receive the certificate for insurance discounts, then you will need to book the full package. It is a requirement that all new drivers need to be trained by Alberta Transportation certified instructors to receive their certificate.
Is certificate for the course important?
The certificate earned as part of this course can be shown to your insurance company, and usually, save a significant amount per year on insurance premiums.
Do I book my road test through you?
No. You will need to go to the nearest Alberta registry agent. The road test will be conducted by Alberta Registries with licensed examiners.
How do the exams work?
Classroom exams are conducted after 15 hours of study. The exam will be multiple-choice, consisting of 30 questions. On-road evaluations will be conducted by your instructor throughout your training. At the beginning of each lesson, your performance will be evaluated, and graded against exam criteria. Your instructor will advise when the best time to take your exam will be. If you require more training, you may book with the driving school before booking your road test.
Do I need to pass any exams in order to receive certification?
Yes. There is a classroom exam and an on-road evaluation needed to receive your certificate. Pass rates for the classroom exam are 80% and higher. Pass rates for on-road evaluation are 75% and higher.
Behind-the-Wheel Driving Lessons
How do I change my pick-up and drop-off location?
You can do this directly from your account. Please allow more than 12 hours before the start of your training. If you are not able to make this deadline, please call the driving school to update your preference manually.
Do you offer pick-up and drop-off servoces?
We provide pick-up and drop-off services for behind-the-wheel driving lessons for students within a 20 km radius from our location at 56 Rockyledge Crescent NW, Calgary. We can not guarantee pick-up and drop-off outside of this area, though we do have a specific location where students and instructors can meet. Please contact us (403) 910-0622 regarding your preferred pick-up and drop-off location.
I registered, why can't I schedule lessons?
You will need to make sure that you have paid in full before you can schedule. You can log into your account to check your balance. If you owe a balance, you are able to complete payment using your credit card online.
My credit card isn't going through. What should I do?
If this situation happens, you can call our customer services at 403-910-0622 to process payment over the phone. Don't worry, this happens to some card providers, and we can process payment manually.
Do you offer a payment plan?
Currently, we do not provide a payment plan.
Can I pay by cash or cheque?
If you would prefer to pay in any offline payment method, you may do this by visiting our office and bringing the payment.
What is your refund policy?
If you are requesting a refund, there will be a cancellation fee of $150. Refunds on lower-priced packages ($120-$350) $50 fee will be applied. Once your course has begun, we can not refund any money.